Refund Policy

1. Free trial

ALpronto offers a 14-day free trial with no credit card required. During this period, you can use the service with no financial commitment.

If you do not subscribe to a paid plan at the end of the trial, your account is automatically suspended — with no charges and no need to cancel.

2. Refund within the first 48 hours

If you subscribe to a paid plan and decide that ALpronto is not for you, you can request a full refund within 48 hours of your first payment.

Simply send an email to [email protected] with the subject line "Refund" and the email address associated with your account. You do not need to provide a reason.

This right applies only to the first payment of each subscription — not to subsequent monthly renewals.

3. Subscription cancellation

You can cancel your subscription at any time via App → Account → Manage subscription. Cancellation is processed by Polar (our payment processor) and takes effect at the end of the already-paid period.

This means that:

• You continue to have full access to ALpronto until the end of the current month
• You will not be charged the following month
• Your data remains available for export for 30 days after cancellation

4. Situations without refund

We do not offer refunds in the following situations:

• Cancellation after the first 48 hours of the initial payment
• Monthly renewals already charged
• Partial use of the month
• Forgetting to cancel before automatic renewal
• Downgrading to a lower-priced plan (the higher plan remains active until the end of the period)

5. Exceptions for technical issues

If ALpronto experiences a severe and prolonged technical issue that substantially prevents you from using the service during a paid period, we will review your refund or credit request on a case-by-case basis.

A "severe technical issue" is defined as downtime exceeding 72 consecutive hours or data loss caused by a failure of our infrastructure. Internet connectivity issues on the user's end, browser incompatibilities, or usage errors do not constitute grounds for a refund.

In such cases, contact us at [email protected] with a description of the problem and the affected period.

6. How to request a refund

To request an eligible refund:

1. Send an email to [email protected]
2. Subject: "Refund request"
3. Include the email address of your ALpronto account
4. Include the date and amount of the payment (you can find this on the Polar invoice)
5. Briefly describe the reason (optional but helpful for us to improve)

We respond to all requests within 48 business hours.

7. Processing and timeframes

Approved refunds are processed by Polar.sh (Polar Software Inc.) (our Merchant of Record) and returned to the original payment method.

Return timeframes depend on the payment method:

• Credit/debit card: 5 to 10 business days
• PayPal: 3 to 5 business days
• MB Way: 3 to 5 business days

ALpronto does not control the timeframes of banks or payment processors — these timeframes are indicative.

8. Contact

For any questions about refunds or payments, contact us:

• Email: [email protected]
• Response time: within 48 business hours

For questions directly related to Polar billing, you can also contact Polar support at Polar.sh/help.